Jinshi Cloud Mobile Support
Sichuan Jinshi Technology Co., Ltd.
Contact us
If you run into a problem, reach us below; we reply within 24 hours on business days:
Phone: +86 28 68618883
Please include your account phone number, app version (shown at the bottom of the "Me" page), device model and OS version, and a screenshot or steps to reproduce.
FAQ
- Not receiving the verification code?
- Check the phone number and SMS filtering; you can request a new code after 60 seconds. Contact us if it still does not arrive.
- No sites after signing in?
- Sites are shown by organization and permission. Ask your organization administrator to add your account and assign sites.
- Device data not updating?
- Make sure the on-site devices and data logger are online. Data refreshes on the collection interval; offline devices are flagged in alarms.
- How do I change language or time zone?
- Choose them on the "Me" page; changes apply immediately after saving.
- How do I delete my account?
- Use "Me → Delete account". Your data is then handled as described in the Privacy Policy.